Introduction - The Process Perspective in Business - Understanding Supply: Assessing the Capability of a Process.

Estimating and Reducing Labor Costs - Batch Production and Other Flow Disruptions: Setup Times and the Economic Order Quantity Model.

Connecting Operations and Financial Elements - Quality and Statistical Process Control.

Lean Operations and the Toyota Production System - Variability and Its Impact on Process Performance: Waiting Time Issues.

The Impact of Variability on Process Performance: Flow Rate Losses - Scheduling for Demand Hierarchy.

Project Management - Forecasting - Uncertain Demand: The Newsvendor Model.

Make-to-Order Assembly, Make-to-Order Production, and Quick Response with Reactive Capacity.

Service Levels and Order Fulfillment Times in Supply Chains: The Target Inventory Level Replenishment Order Model.

Risk Concentration Strategies for Reducing and Hedging Uncertainty - Revenue Management with Capacity Controls.

Supply Chain Coordination - Complementary Issues - Glossary - Bibliography - Index.